Policies

Arrival

Please arrive for your appointment 5 minutes prior to the scheduled starting time. 
If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given.

Cancellation and Non-Attending

There is to be at least 12 hours notice for cancellations prior to your appointment time where practical.  Compassion for particular circumstances will be considered. 
Cancellations LESS than 12 hours will incur a $75 cancellation fee.
Cancellations under 2 hours and non attendances may be charged at FULL cost of the appointment time.

An SMS and email reminder service can be provided on request to help prevent non-attendance. 

Running Late

Unfortunately, late arrivals will not receive extension of scheduled massage appointments.

Notification of your estimated arrival will greatly be appreciated. 

Your appointment will proceed with the remaining time left once you have arrived. The original appointment fee will still be charged.

Professional Boundaries

We are strictly a professional therapeutic massage company. NO SEXUAL ACTIVITY

Requests for sexual services will NOT be tolerated.  
The breast and genital areas will not be massaged under any circumstances.

Clients are to wear underpants at ALL times during the session. Breasts will remain covered by a towel or cloth.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

Confidentiality and Privacy

All information collected will be directly relevant to your treatment. We will never disclose your personal information to any third parties, unless required by law, with your permission.

Your contact information may be used for our direct marketing; if you do not wish to receive communication from Healing Strokes Massage, please advise us. 

Health information will be kept securely for a minimum of 7 years, as required by law.

Your records will be made available to you upon request.

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